An official website of the Commonwealth of Massachusetts
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Commonwealth of Massachusetts

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Please Note: The maximum file size is 4MB. Acceptable files: PDF, JPEG, JPG and PNG.

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This question is to test whether you are a human visitor or a robot. The reason for this validation step is to prevent automated spam submissions.

Instructions for Tenants, Homeowners, and Landlords

  1. Enter the "Application ID" or "Application Number". After submitting your application, you were emailed an Application Number (for example, ABC1234). The email came from an address ending in @em.io, and may have also come from RAA staff.

  2. Enter the five-digit zip code where the resident lives or the head of household's date of birth. If the resident is moving, enter the new zip code.

  3. Select the document type from the drop-down menu.

  4. Choose files to upload.

    • If you are on your smart phone, you can tap "Choose Files", then take a picture of the document(s) to upload with your phone.
    • You can upload up to 5 documents at a time.
    • The maximum size per document is 4MB.
    • Files must be in PDF, JPEG, JPG, or PNG. Word documents, and other file types, cannot be used.

  5. Having trouble? Try this:

    • Make sure the files are not password protected or encrypted.
    • Make sure the files does not contain scripts, macros or executables.
    • Reload the webpage
    • Make sure you’re only uploading PDF, JPEG/JPG, or PNG files.
    • Make sure you’re using the correct zip code